Frequently Asked Questions
What facilities are on board for the disabled?
Rivertime has been specially designed for wheelchair access. There is a fixed boarding ramp and a wheelchair lift to lower passengers down to the lower saloon. The toilet is raised and the entrance wide enough for wheelchair access.
Measurements for the ramp, lift and doorways are as follows;
- The boarding ramp is 760mm wide
- Wheelchair Lift Platform 1244mm long x 812mm wide
- Cabin Doorway 838mm wide
- Toilet compartment doorway 698mm wide, once inside there is plenty of room.
WE REGRET OUR LIFT CANNOT ACCOMMODATE MOBILITY SCOOTERS. IT IS HIGHLY ADVISABLE THAT LONG WHEEL BASE WHEELCHAIRS ARE MEASURED IN ADVANCE TO AVOID DISAPPOINTMENT ON THE DAY.
How long are the cruises?
Standard trips are 2 hours, boarding 15 minutes before the trip start time. Times can be flexible at certain times of the year
Customers can book 3 or four hour trips too!
Where will we go on our river trip?
Our 2 hour trips range between 8 – 12 miles in depending on the trip location and we will almost certainly travel through a lock twice when river conditions allow. We always return to the boarding point for disembarkation.
What are the typical sights to expect?
In Henley, the boat will normally travel upstream in to a rural stretch and then to Shiplake where dream houses lining the banks are great to observe and busy boat yards, pubs and locks give you a really good feel of the river community.
The boat then heads though Henley Town and on to the world famous Royal Regatta Course.
What Wildlife should we be looking out for?
Mallards, Great Crested Grebes, Swans with their cygnets, Canadian, Egyptian and Graylag Geese, Moorhens, Coots, Tufty ducks, Herons, Commorants and if you are very lucky, the bright blue flash of a Kingfisher
How much does it cost to use the boat?
Please note that SEND Children visit for free.
In certain circumstances trips can be sponsored. Please contact us to apply.
How many passengers does the boat hold?
The boat can be booked for exclusive use for up to 12 family members or friends. If you would like to book seats on a shared boat trip please contact us for dates and cost
Is it possible for the boat to be used by a disabled person and his/her family?
The group total will be no more than 12 to include no more than 4 wheelchairs users. Within the total (12) we there will be at least one carer (or able-bodied group helper) for every 3 less able passengers, however, when passengers are in wheelchairs each of them must be accompanied by a personal carer.
Does the boat have heating?
Yes, we have central heating and blankets for those who feel the chill
What catering facilities are available on Rivertime?
Our galley is equipped with an urn and small fridge as well as tea, coffee, sugar and milk. We have mugs, small sandwich plates, basic cutlery and a 2m x 1m fold out table to seat 6 – 9 depending on how many wheelchairs are on board. You are welcome to bring individual packed lunches or a shared picnic lunch.
How do I book a trip on Rivertime?
Please visit this page to find out about making a booking or an enquiry
Are your crew fully experienced and trained in boat handling?
All skippers have the necessary qualifications and training in line with national guidelines.
Our crew and skippers are trained in-house annually with an external expert and have boating experience.
Crew carry a safeguarding qualification.
Do your staff have DBS (Disclosure and Barring Service checks?
All staff and volunteers employed to work on Rivertime have been checked by the Enhanced DBS Enclosure Baring Service. Certificates are renewed every three years.
Does the Rivertiime Boat Trust have all the necessary advice and support?
The Trustees are supported by professional advisors.
Is the boat insured for its passengers?
The Rivertime Boat Trust is fully insured. It holds a current Environment Agency license and follows the Code for up to 12 passengers laid out by the Inland Waters Small Passenger Boat Code
What Safety Precautions are provided by the boat by the charity??
Customers should access our suite of Safety documents HERE
How can a trip be supported by sponsorship?
An organisation wishing to support the Rivertime Boat Trust can identify and sponsor a group to enjoy a trip on the boat. Please see more details CLICK HERE
How can I make a donation to the charity>
Either direct to the office or by using the donate button on this website which includes the Gift Aid facility – click HERE for details